Major European airports including Brussels, Berlin and London’s Heathrow were Saturday hit by “cyber-related disruption” affecting check-in and baggage drop systems and causing delays and cancellations, airport service provider Collins Aerospace told AFP.
“Cyber-related disruption” is affecting check-in and baggage drop systems and causing delays at multiple airports across Europe.
“We have become aware of a cyber-related disruption to our MUSE software in select airports,” the aerospace firm said, after at least three busy European air hubs reported facing disruption and warned of delays.
“The impact is limited to electronic customer check-in and baggage drop and can be mitigated with manual check-in operations,” Collins Aerospace added.
The suspected cyber-attack has crashed automated systems, with a “technical issue” affecting software, according to BBC reporting
Reports from Belgian channel RTBF suggest that at least nine flights have been cancelled so far this morning, where some 35,000 passengers were expected to travel from Brussels on Saturday.
Only manual check-in and boarding was taking place at the Brussels air hub, which advised passengers flying on Saturday to check their flight status with airlines before going to the airport.
London Heathrow and Berlin airport have also been impacted by the attack.
London’s Heathrow Airport — the busiest in Europe — said its check-in and boarding systems, also provided by Collins Aerospace, were hit by a “technical issue” that “may cause delays for departing passengers”.
A banner on the Berlin Airport website read: “due to a technical issue at a system provider operating across Europe, there are longer waiting times at check-in.”
A spokesperson told The Independent: “We are actively working to resolve the issue and restore full functionality to our customers as quickly as possible.
“The impact is limited to electronic customer check-in and baggage drop and can be mitigated with manual check-in operations. We will share more details as they are available.”
